The Pet Collagen South Africa website, www.petcollagen.co.za (“the Website”) is provided to our customers (“the user) free of charge, to enjoy, browse and purchase products. All visitors to the site are bound by the Terms and Conditions (“T&C”) and by browsing, using the website or making a purchase hereby acknowledges that you have read and accepted the T&Cs.

TERMS & CONDITIONS

The Website Terms and Conditions of Use relating to www.petcollagen.co.za are outlined below.

Any contract for sale of goods between www.petcollagen.co.za and anyone purchasing from the website will be interpreted, constructed and enforced in all respects in accordance with the laws of the Republic of South Africa. If the user accesses the Website from territories or countries where the content or purchase of the products sold on the Website is illegal and or prohibited we cannot be held liable and it is the user’s sole responsibility to act in and comply with accordance with the laws of the country of access. The User may not use this Website in violation of South African laws and regulations.

The Website www.petcollagen.co.za sells, but is not limited to, pet collagen and mobility suppliments. The use of any product bought from the Website is at the purchaser’s own risk.

DISCLAIMER

To the fullest extent permitted by law, neither www.petcollagen.co.za nor any holding company, affiliates, directors, employees or representatives will be liable for damages arising out of or in connection with the use of this website, information, content or products included in and sold on this site.

To the fullest extent permitted at law, www.petcollagen.co.za is providing this website and its contents on an “as is” basis and make no, and expressly disclaims all, representation or warranties of any kind, express or implied, with respect to this website, or information, content or products included in the site. In addition www.petcollagen.co.za will endeavour to provide accurate and current information to all visitors but cannot guarantee that the information accessible via the website is accurate, complete or current.

PRIVACY DURING PAYMENT

At www.petcollagen.co.za we’re fully committed to keeping your information private. We respect the information you supply to us and will not pass this onto third parties. Any private information provided that is required for executing the orders placed through the e-commerce facility and website will be handled and kept in the strictest of confidence. Only the necessary information, the delivery address and contact phone number will be made known to third parties delivering the product.

All payment transactions are acquired and processed by our approved payment gateways. No credit card or payment details are kept by www.petcollagen.co.za . Our payment gateways use the strictest forms of encryption and will be handled via a secure connection.

www.petcollagen.co.za cannot be held liable or responsible for security breaches occurring on the User’s electronic device (any device used to access our website) which may have occurred due to lack of adequate virus protection software or spy-ware that the user may knowingly or inadvertently have installed on their device.

If you are concerned about the safety of shopping online, but would like to order www.petcollagen.co.za , please contact our customer consultants and they will be able to assist you.

PRIVACY DURING SURFING

Anyone can visit and browse our website without disclosing any information. Our servers will only recognise the IP address but no other personal information. We reserve the right to use this information to help offer a better service and to determine user statistics, for example but not limited to, number of visits, average time spent on the Website, pages viewed, etc. This information will be used to improve our products and ultimately provide a better service for the user. We assume no obligation to protect this information and can use, copy or distribute this information without limitation.

PAYMENT OPTIONS

Once the user has checked out, payment can be made via Visa, MasterCard credit and most major credit cards. We also accept bank transfers into the www.petcollagen.co.za banking details provided after checkout. Use your order number as reference. Please note the following:

• •  

Goods will only be held for 2 hours once the order has been placed.

• •  

Only once proof of payment has reflected in our bank account will the goods be processed and allocated for delivery.

• •  

The cardholder will be charged in South African Rands (ZAR).

UPDATING OF TERMS & CONDITIONS

We reserve the right to change, modify, add to or remove portions or the whole of these Terms and Conditions.
Changes to these Terms and Conditions will become effective immediately once the Board of Directors has approved them. We encourage our customers to periodically check these Terms and Conditions for changes or updates.

Copyright and Intellectual Property Rights

Our website design, text, graphics and images are owned by Pwww.petcollagen.co.za and the use or reproduction of any of these without our prior written permission is strictly prohibited. All information provided on the website by www.petcollagen.co.za , its affiliates, or any other third party are the owners of the content.

www.petcollagen.co.za reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and relating to the Content is reserved and retained by the Owners. Except if specified in these Terms and Conditions, the User is not granted a license or any other right, including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights, in or to the Content.

LIMITATION OF LIABILITY

We aim to provide our customers with honest and helpful information, and all information, opinions and guides are provided to help the user enjoy shopping at the website. We cannot be held liable for how these are interpreted or used. We strongly urge you to consult a professional or obtain legal advise should you be taking any action on the strength of the information, ideas or opinions expressed on this website.

The views and information expressed on this website are in line with our Ethical Business Practices Policy

To the fullest extent permitted at law, www.petcollagen.co.za is providing this website and its contents on an ‘as is’ basis, including inaccuracies or typographical errors, and makes no, and expressly disclaims all, representation or warranties of any kind, express or implied, with respect to this web site or information, content, materials or products included in this site, including, without limitation, warranties of merchantability and fitness for use.

The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

PRODUCT & AVAILABILITY

We will always aim to provide the most accurate information however price and availability information is subject to change without notice.
Please note that stock of all items is limited. If, for whatever reason, we are not able to fulfil any order because stock is sold out, we will contact the user to discuss alternative options. If you cannot find an acceptable alternative the user will be entitled to a reimbursement for the value that you paid, in South African Rands (ZAR).

CANCELING ORDERS

www.petcollagen.co.za reserves the right to refuse or cancel any purchase partially or fully in the interest of preventing any illegal behaviour. We will be liable for reimbursing you the rand value paid only if the payment transaction has already taken place.
We hope you always enjoy shopping at www.petcollagen.co.za but if you are not fully satisfied with the products you have the right to return any items meeting out returns policy. Please consult our Returns Policy

If you are concerned about the safety of shopping online or have any queries about any information provided or products please don’t hesitate to contact us as one of our customer services agents is waiting to help you.

We remain committed to providing an enjoyable safe and secure online shopping experience for all our customers. If however you have any concerns but would like to order from www.petcollagen.co.za , please contact our customer consultants and they will be able to assist you.