Our normal terms and conditions for Delivery & Returns is outlined below.

We are a committed online retailer and offer our customers convenience and reliable delivery throughout South Africa. Our aim is to get your purchases to you as quickly and safely as possible.  

To ensure a great shopping experience, standard courier to main centers (JHB, Pretoria, Cape Town) is FREE to our customers. I

If we have stock you can expect your delivery within 3 working days from placing your order.

Some of our products require www.petcollagen.co.za and special attention so this can take a bit of time. www.petcollagen.co.za usually takes 7-10 days but we will inform you as soon as your order is ready.

Our delivery options are outlined below and at checkout:

EXCITING NEWS: FREE  Standard delivery to main centres* (JHB, Pretoria, Cape Town) .

Or our standard delivery our courier service operates in normal working hours.

It is advisable that you can receive your goods or make sure that someone else is able to sign on your behalf. We encourage working customers to use your place of business, where possible, as a delivery address.

It is very important to note that if there are any special delivery instructions please outline these clearly in the comments box during check out.

The following details are required in order for us to deliver your order via courier:
A contact telephone number – in case there is a problem when delivering.
A full detailed physical address. Please include any special instructions in the comment field during checkout.

Should your package not be able to be delivered, our courier will make a second attempt. If it is still unsuccessful we will attempt to contact you via phone or email to make delivery arrangements.

If we are unable to reach you and the package can still not be delivered, and we have made every reasonable effort to contact you, your order will be returned to our stock.

You will be refunded the purchase amount minus R100 for admin costs.

We can take no responsibility to misdirected or delayed door-to-door deliveries due to incorrect information.

Unforeseen circumstances

We try to make sure delivery is as seamless and convenient as possible. However, infrequently situations arise that we have to deal with regarding the safe delivery of your package.

Should your delivery be outside or different to the delivery option you have chosen. We will contact you and let you know what the differences in the delivery costs are.

For example, although an area might technically be within a city limit, our courier company classifies it as a “high risk” area. It is important to note that your package will not be released until the outstanding amount has been paid.

If you are not happy with this you can request a refund. The refund amount will be paid back less the bank charges (if any) and done within 7 working days.

Please contact us if you are not sure of the choice of delivery option that you should be choosing.